Privacy Policy

1. Introduction

At Sappio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name (if provided), and password
• Study Materials: Documents, PDFs, and other files you upload for processing
• Payment Information: Billing details processed securely through Stripe
• Communications: Messages you send to our support team
• Feedback: Suggestions and bug reports you submit

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process your study materials using AI to generate flashcards and quizzes
• Process transactions and manage your subscription
• Send service-related communications and updates
• Respond to your inquiries and support requests
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud or security issues

4. AI Data Processing

Your uploaded study materials are processed by AI models to generate study aids. Important points about our AI processing:

• Your private uploads are NOT used to train public AI models
• Data is processed solely to fulfill your generation requests
• We use industry-leading AI providers with strict data handling policies
• Processed content is stored securely and associated with your account

5. Sharing of Information

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who help operate our Services (cloud hosting, AI providers, payment processors). These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights and the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. You can delete your uploaded materials or your entire account at any time through your account settings. Upon account deletion, we will remove your personal data within 30 days.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@sappio.ai

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@sappio.ai